Refund & Cancellation Policy

Last updated: check date before publishing

Draft — for your review. This is a starting draft, not legal advice. Before publishing, it's worth a quick pass by someone familiar with India's Consumer Protection (E-Commerce) Rules to confirm the language and timelines here match what's enforceable for your business size and structure.

MriSa Foods makhana is a natural, hand-packed food product. Because it's perishable and opened packaging can't be resold, we don't accept returns for change of mind — but we stand behind the quality of what we ship. This page explains exactly when we'll replace or refund an order, and what we need from you to process that quickly.

When we offer a replacement or refund

The package arrived visibly damaged, crushed, or with the seal broken in transit
The product inside is stale, spoiled, or contains any foreign matter
You received the wrong item or the wrong quantity

What we need to process a claim

Because we have no way to verify a quality issue after the fact, we require:

One continuous, unedited video — starting before you open the sealed package and continuing through you discovering the issue. No cuts, no edits. This is the only proof we can act on; photos or edited clips alone can't be verified and won't be accepted.

Along with the video, please also send:

A clear photo of the shipping label / order number on the package
Your order reference (from your confirmation message)

How to claim

Message us on WhatsApp within 48 hours of delivery with the video and photo above. We'll review and respond within 2–3 business days with a replacement, refund, or a request for more detail if something's unclear.

What isn't covered

Change of mind after the order has shipped
Natural variation in size, color, or shape — normal for a hand-picked food product
An incorrect address or phone number provided by the customer at checkout
Delays caused by the courier once the package has left our facility

Cancellations

You can cancel free of charge any time before we dispatch your order — just message us on WhatsApp with your order reference. Once an order has shipped, it can't be cancelled, since delivery is cash/UPI-on-delivery and the package is already in transit.

Questions

Reach out any time on WhatsApp — we read every message ourselves.